What are an RMA number and RMA form?

RMA stands for Return Material Authorization: every time an item needs to be sent back to Control Service Centre (for reparation, inspection, calibration, etc.…); CONTROLS assign it a progressive tracking number.

This will be used to identify the item throughout its time at CONTROLS. A dedicated form is issued to the customer indicating the key information and is used upon arrival in CONTROLS for identification of the goods. 

Please do not ship any items to us for repair without attaching an RMA form. We cannot be held liable for the loss of these items otherwise. 

Is CONTROLS available for establishing a long terms assistance agreement?

CONTROLS can propose long term assistance agreements to establish  multiple years’ cooperation.

The targets are to: 

  • Establish a higher level of integration between the operators and CONTROLS specialists 
  • Higher degree of traceability of maintenance interventions 
  • Possibility of document management and sharing via cloud 
  • Better management of critical spare parts 
  • Guaranteed update on the state of the art of the software 
  • Diagnosis both at machine level and for full laboratory 

What type of remote support can CONTROLS offer me?

CONTROLS have a back office team of experts that work on customer support.

Wherever it is needed, our experts are available to plan a remote connection with you via video conference using standard applications. In particular, the remote services we offer are: 

  • Remote assessment of software, firmware 
  • Remote upgrades of software, firmware 
  • Remote assessment of tests results 
  • Remote training. 

I have new operators and I need them to receive full training on CONTROLS equipment, is this possible?

Yes, it is possible, we carry out sessions of training in our Service Centre, normally in Italy, at your laboratory or we can set it up remotely depending on the request.

Just send us your request completing the On-Line Technical Support Form selecting as option “Request of Training” and indicating: 

  • What products you would like us to focus on 
  • Type of training: basic operating and maintenance, or advanced training on Tests & Standards 
  • Number of trainees. 

I have manually operated CONTROLS equipment and I would like to have it upgraded to Automatic, is this possible?

Yes, CONTROLS offer upgrades for existing machines to modernize them. In particular, CONTROLS has developed retrofit kits for manual equipment to transform them into fully Automatic.

Please contact us with details of the equipment you wish to modernise and we’ll arrange for a quotation to be prepared. 

I have analogue CONTROLS equipment and I would like to have it upgraded to digital, is this possible?

Yes, CONTROLS offer upgrades for existing machines to modernise them. In particular, CONTROLS has developed retrofit kits for analogue equipment to transform them into digital. 

Please contact us with details of the equipment you wish to modernise and we’ll arrange for a quotation to be prepared.